Node-Ecom
Returns & refunds
How to return an eligible item, what qualifies, and how refunds are handled after we receive your parcel.
Last updated Β· 7-day window on eligible items
Our promise
Fair returns when something is not right
If an item arrives damaged, wrong, or not as described, contact us with photos and your order ID. We will guide the next step.
Change-of-mind returns are accepted on eligible unused items within the window. Some categories are excluded for hygiene or safety.
Eligibility
What you can and cannot return
Usually eligible
- Unused items with tags and packaging intact
- Wrong item or defect reported with clear photos
- Eligible catalogue products within 7 days of delivery
Usually not eligible
- Opened personal-care or hygiene products
- Perishable or custom-made items
- Items marked non-returnable at purchase
Process
How to start a return
Contact support
Message us from Contact with order ID and reason.
Get approval
We confirm eligibility and share packing or pickup instructions.
Refund or exchange
After inspection we process a refund or replacement as agreed.
Refunds
How money comes back
COD orders are typically refunded by the method support confirms for your case. Card or mobile wallet payments return to the original source when the provider allows. Timelines vary by bank and courier inspection; support will give an estimate after the return is received.