Frequently asked questions

Browse the product catalogue, add items to your cart, then checkout with Cash on Delivery or another enabled payment method. You can shop as a guest when guest checkout is on, or sign in to save addresses and reuse them next time.

Not always. When guest checkout is enabled, you only need a valid Bangladesh phone number and delivery address. Creating an account still helps: you get order history, wishlist, and faster reordering from My Account.

Enter a valid code at checkout. Some promotions need a minimum cart total or apply only to certain categories. See live deals on the Offers page before you pay.

Inside Dhaka we typically deliver in 1–3 business days. Outside Dhaka most parcels arrive in 2–5 business days, depending on courier coverage and your exact area. Full detail is on the Shipping page.

Yes. Sign in and open My Orders for status updates. When your parcel ships, we also share courier updates by phone or SMS where available. Keep your number reachable for delivery calls.

COD is available across Bangladesh for most products, subject to stock and courier coverage for your address. The exact fee and options appear at checkout.

Eligible unused items can usually be returned within 7 days of delivery if they are in original condition with tags and packaging. Hygiene items, used goods, and final sale pieces are often excluded. Read the full rules on Returns & refunds.

After we inspect an approved return, COD refunds are typically issued as store credit or bank transfer. Card and wallet payments go back to the original method when the provider allows it.

Email support@node-ecom.com with your order ID and clear photos within a few days of delivery. We will arrange a replacement or return under the same window described on the returns page.