Privacy Policy

Node-Ecom ("we", "us") operates an online store for customers in Bangladesh. This Privacy Policy explains what personal data we collect, why we use it, how we store it, and the choices you have when you browse, create an account, place an order, leave a review, or contact support.

Privacy contact: support@node-ecom.com. For general shopping help, see our Contact page.

Depending on how you use Node-Ecom, we may collect:

• Account data: full name, email address, password (stored in hashed form), and optional phone number.
• Order and delivery data: shipping address, city, phone, order items, payment method, delivery zone, and notes you add at checkout.
• Guest checkout data: name, phone, address, and optional email when you order without creating an account.
• Usage data: pages viewed, search terms, cart and wishlist activity, device type, browser, and approximate location derived from your connection.
• Support data: messages you send to customer support, including photos of damaged parcels or return requests.
• Reviews: ratings and review text you submit for products you purchased.

We do not ask you to send full card numbers to Node-Ecom by email. Card or wallet payments, when enabled, are processed by the payment provider under their own terms.

• Create and secure your account, including email verification and password reset.
• Process orders, deliveries, cancellations, returns, and refunds.
• Show order history, addresses, wishlist, and notifications in your dashboard.
• Apply coupons and offers that you choose at checkout.
• Send transactional messages (order status, delivery updates, security alerts).
• Improve the Store, prevent fraud, and comply with legal obligations in Bangladesh.
• Respond to support tickets and quality issues you report.

Marketing emails or SMS are sent only if you opt in (for example via newsletter). You can unsubscribe using the link in the message or by contacting support. Transactional messages about orders you placed are not marketing.

We share personal data only when needed to run the store:

• Delivery partners and couriers, to ship and attempt delivery of your order.
• Payment providers, to complete a payment you initiated.
• Hosting, email, analytics, and security vendors who process data on our instructions.
• Authorities, if required by law or to protect rights, safety, or prevent fraud.

We do not sell your personal information. Couriers and payment partners only receive what they need for their task (for example an address and phone for delivery), not your full browsing history.

We use essential cookies and similar storage to keep you signed in, remember cart and guest session data, and keep the Store secure. Preference and analytics cookies may also be used as described in our Cookie Policy. You can block cookies in your browser, but checkout and login may not work without essential storage.

We store data on secured systems and use industry-standard measures such as encrypted connections (HTTPS) and hashed passwords. No online service is completely risk-free. Please use a strong unique password and do not share it.

We keep order records for as long as needed for delivery, accounting, dispute handling, and legal requirements in Bangladesh, then delete or anonymise them when they are no longer required. Support attachments (such as damage photos) are kept only as long as the case needs.

• Update your profile and addresses from My Account.
• Request a copy of your data, or ask us to correct inaccurate information.
• Ask us to close your account, subject to open orders or legal retention.
• Opt out of marketing communications at any time.

Email support@node-ecom.com to make a privacy request. We may need to verify it is you before releasing or deleting account data.

The Store is intended for adults. We do not knowingly collect personal data from children under 13. If you believe a child has provided data, contact us and we will delete it.

We may update this Privacy Policy. The "Last updated" date will change. Material changes will be highlighted on this page or notified by email where appropriate. Continued use of the Store after an update means you understand the revised policy.

Use of the Store is also governed by our Terms & Conditions. Delivery and return practices are summarised on Shipping and Returns.